Management Glossary
Restaurant Establishment Management Glossary My name is Elena, and I am currently studying Restauration at Montmorency College. I am at the beginning of my program, where I am learning all the basic cooking and restaurant management. I am creating this glossary for students who want to learn about restaurant management and want better understanding of the vocabulary that restaurant managers use. Back of house noun The areas of a restaurant where employees prepare food and perform tasks away from customers. Example: The back of house includes the kitchen, storage areas, and dishwashing area. en: arrière-scéne \ cuisine Your browser does not support the audio element. Customer satisfaction noun The degree to which a customer’s expectations and needs are met by a product or service. Example: Customer satisfaction is an important factor in the success of a restaurant. e...